Returns and Refunds Policy
Date updated: October 25, 2021
Our policy lasts 15 days - you may return an item to us in accordance with this policy for an exchange or refund at our discretion within 15 days of the purchase of the item. If 15 days have gone by since your purchase, we reserve a right not to offer you a refund or might do so with certain conditions.
To be eligible for a return, your item must be unused, with original tags and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. For example, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, including swimwear and underwear, hazardous materials, or flammable liquids or gases. This list is not exhaustive and we reserve the right to refuse returns of some items.
To complete your return, we require a proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds can be granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 15 days after purchase
Any decision we make on whether or not to accept a return is entirely at our discretion.
- In order to return the item that meets return criteria, you will need to submit a return request in the Returns Center (you will need to provide information about the items you are returning and the reason why you want to return it).
- You will then receive a return label which you can use to return the package to us.
- Pack and seal the package with the original packaging you received your order in.
- Attach the label to the package (please do not cover any barcodes with tape as it might become unusable).
- Bring the package to the nearest post office (see your nearest location here).
- After receiving your package we will inspect the items (if they are eligible for return), process your return and you will receive a confirmation email that it has been received and accepted.
- You will also receive confirmation of the refund amount and time it will take to be back to your original payment method.
Damaged / lost items
In the event that your order arrives damaged in any way or is lost in transit, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition if damaged / circumstances if items are lost. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Claims policy is available upon request.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request for a refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days (might be longer depending on your banking provider or payment processor).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be returned or refunded.
Exchanges (if applicable)
Unfortunately, we do not accept or process exchanges. The best way to exchange items is to process a return of the item you do not want and place another order for the new item.
To return your product, you will be emailed a return label and detailed instructions how to do it.
Returns are free.
Depending on where you live, the time it may take for your returned item to reach us, may vary.
We don’t guarantee that we will receive your returned item.