Some Health, Beauty and Supplement items sold by Natural Health Distribution might take longer to prepare and ship out. If you are not sure if it affects your order, please reach out to our Customer Care team. We apologise for the inconvenience caused and thank you for shopping at Primarché!
All orders are being packed, processed and shipped during participating shopping malls opening hours, within 1-2 business days, Monday-Friday, excluding Public Holidays.
Orders placed after hours, on the weekends and holidays, will be processed and shipped within the following 1-2 business days.
Domestic Shipping Rates and Estimates
You will see final shipping rates and charges at the end of the checkout process. There might be promotions running from time to time offering discounted or free shipping. Dropit and Primarché can add or remove promotions like this at any time and without any prior notice.
Estimated delivery time
Domestic shipping with Canada Post
1 to 7 business days (additional time required for remote locations)
Please note that we use third party logistics companies and are relying on them for the timelines and delivery fulfilment. Please follow the announcement on weather conditions or any other status updates as it might affect your delivery date.
We currently do not offer international shipping.
How do I check the status of my order?
When you place your order, you will receive an email notification from us which will include order confirmation and a link to check the status of your order.
When your order has shipped, you will receive an email notification and/or text message from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We are shipping to P.O. boxes via Canada Post.
Refunds and returns
Please see more information about returns and refunds here .
If you have any further questions, please don't hesitate to contact us at email@example.com.