Frequently Asked Questions
Some Health, Beauty and Supplement items sold by Natural Health Distribution might take longer to prepare and ship out. If you are not sure if it affects your order, please reach out to our Customer Care team. We apologise for the inconvenience caused and thank you for shopping at Primarché!
What is PRIMARCHÉ?
PRIMARCHÉ is an innovative digital marketplace brought to you by Primaris, the Canadian retail division of H&R REIT, that takes the Primaris portfolio of shopping centres online. For the first time, Canadian consumers can shop their favourite brands and independent stores online as they would in person with multi-brand checkout and fast delivery. PRIMARCHÉ is a retail experience like no other. We prioritise choice, convenience, and customer service.
Can I purchase from multiple stores and brands?
PRIMARCHÉ’s collections and categories allow customers to add items from different brands and stores to one cart with orders processed as a single shipment for faster, more sustainable deliveries.
Which Primaris shopping centres will be part of the PRIMARCHÉ digital mall?
PRIMARCHÉ currently includes twelve Primaris locations: including Dufferin Mall (Toronto), Stone Road Mall (Guelph), Cataraqui Centre (Kingston), Orchard Park Shopping Centre (Kelowna), Park Place Mall (Lethbridge), Regent Mall (Fredericton), Sunridge Mall (Calgary), Devonshire Mall (Windsor), Place d’Orléans (Ottawa), Kildonan Place (Winnipeg), New Sudbury Centre (Sudbury), and Quinte Mall (Belville). We are continuing our rollout across shopping centre locations throughout Canada.
Which brands and stores will be available online?
We have an exciting mix of brands and stores for multiple categories that reflect our customers from all backgrounds and ages. PRIMARCHÉ will feature items from the following independent stores and brands including: Bags n' All, Basic Moms, Boutique of Leathers, Cellular World, Foursight Supply Co, Frolic Confectionary, Golden Time, iCell, Just Cozy, Key Centre Engravables, NAVA Aromascience, Pasito, Neat Things, Urban Trail, Vivah Jewellery, The Artful Hand, W. Royce Jewellers, and Ximivogue.
Do you include independent stores as well as international and Canadian brands?
Yes, the inclusion of small, independent stores allows these locally owned businesses to enter the eCommerce world for the first time, and reach a wider customer base beyond the walls of their particular Primaris shopping centre.
What if I want to know more about a specific product?Specific questions about products (e.g. materials, feel, washing instructions) should be directed to vendors.
Does PRIMARCHÉ have an inventory warehouse?With PRIMARCH, the Primaris Malls are our warehouse. Items are stocked in Primaris Mall stores and shipped from retail locations across Canada.
A product that was listed “in stock” isn’t available. Why?Since we stock orders directly from retail locations that also host customers in store, sometimes items will be sold in-person before our inventory registers are updated. You can request to be updated when the item comes back in stock through the item page.
Who is Ami?
Ami is PRIMARCHÉ’s personal virtual stylist. She regularly shares outfit inspiration, updates on trends, fashion tips, and style suggestions that help customers discover new and exciting items from all our categories.
What are your sustainability credentials?
We’re constantly improving the sustainability of both our Primaris shopping centres and PRIMARCHÉ. We are committed to reinventing the mall as an eco-friendly retail destination and providing a sustainable eCommerce solution. We achieve this by building synergy between the physical store and digital experience so that Primaris shopping centres can operate more sustainably. Our mission is to pave the way for positive change towards a more sustainable fashion future.
How do you ship sustainably?
We ship and consolidate online orders from the customer’s nearest shopping centres to avoid split shipments. In turn, we reduce our carbon footprint by ensuring an optimised shipping journey with minimal packaging waste.
Still didn’t find the answer to your question?
Our multi-time zone Live Chat customer support team is available to answer any questions or concerns. If you need help placing an order, tracking your delivery, or submitting a refund request, we’re here to help.